Live Answering Service As a Replacement For Voicemail
As a medical professional, of course you wish that you could respond to the needs of your patients at all hours of the day, but as much as you care, it’s impossible to be available all the time. Doing so would result in a constant stream of night’s sleep interrupted and vacations and holidays disrupted, which is not only unrealistic, it’s unhealthy!
Clearly, you need to have a response system in place so that your patients have an avenue in which to reach you, but without the interruptions during your off hours. Looking into hiring a live answering service to answer and properly respond to the calls for you may be a good option.
If you have in the past used voicemail as a method of monitoring calls during your office absence, it’s true that it gets the job done, but it’s impersonal and leaves your patients with a looming sense of anxiety and uncertainty, not knowing when you’ll receive the message and have an opportunity to return the call.
When it comes to the health and well-being of your patients, it’s most important for you to know that their needs are met with a timely and professional response. Hiring a live answering service, especially one that caters specifically to the varied needs of medical professionals, is a smart business move because it provides both you and your patients with the peace of mind of knowing that their needs are cared for, even when you are unavailable.
When considering a live answering service as a substitution for voicemail, keep in mind that not all call centers are created equal. Some companies use phone operators that work from home, or use free email services such as Google or AOL to transmit messages, both of which could result in major confidentiality breaches.
Additionally, you might consider hiring a call center specifically oriented towards the distinct needs of the medical field. It’s a comfort for you and your patients to know that the operators at a live answering service that are taking your patient’s calls have taken part in full HIPAA training.
Imagine the relief in knowing that even when you are not in the office, the needs of your patients are being met by a professional, friendly and knowledgeable voice that will be able to assist them, or instantly pass the message on to you in a secure way. Voicemail certainly cannot achieve that.
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